Preorder Policy

By purchasing a preorder item from Layaly, you acknowledge that the item is not ready for immediate shipment and agree to the preorder terms outlined below.

PREORDER SHIPPING TIMELINE

All preorder items will have their expected shipping date or shipping timeline clearly displayed on the individual product page before purchase.

The preorder timeline refers to when your order is expected to ship from Layaly, not when it will be delivered to you.

For example:

If a preorder item is scheduled to ship on July 3 and you select an estimated 3-business-day delivery service at checkout, your order is expected to ship on or around July 3 and arrive approximately 3 business days after shipment.

The delivery option selected at checkout does not shorten or override the preorder timeline. Delivery estimates begin once the preorder item has shipped.

Business days do not include weekends or applicable holidays.

SHIPPING & TRACKING

Once your preorder has shipped, tracking information will automatically be sent to the email address provided at checkout. Customers who created a Layaly account may also log in to view available order and shipment information.

Carrier delivery times shown at checkout are estimates and may be affected by weather, carrier disruptions, customs processing, or other circumstances outside of Layaly's control.

Layaly is not responsible for delays caused by the shipping carrier after an order has been transferred to the carrier.

For additional information regarding duties and taxes, carrier delays, tracking, and packages marked as delivered, please review our Shipping Policy under Customer Care.

PREORDER ACKNOWLEDGEMENT

Preorder products are clearly identified as PREORDER on the product page and during the purchasing process.

Before completing a preorder purchase, customers are required to acknowledge the preorder terms presented during checkout.

By purchasing a preorder item, you acknowledge that:

  • You understand that you are purchasing a preorder item that will not ship immediately.

  • You have reviewed and accepted the preorder shipping date or timeline displayed on the product page at the time of purchase.

  • You understand that any delivery estimate selected at checkout begins after the preorder item ships and does not represent the amount of time from the date the order is placed.

  • You understand that shipping and delivery estimates may be affected by circumstances outside of Layaly's reasonable control.

  • You understand that preorder purchases are subject to Layaly's final-sale, cancellation, return, and exchange policies.

FINAL SALE & CANCELLATIONS

Preorder purchases are considered final sale under Layaly's store policy. Once a preorder has been placed, Layaly does not accept voluntary cancellations, returns, or exchanges, including requests based on a customer no longer wanting the item, selecting the incorrect size, or misunderstanding a preorder timeline that was disclosed prior to purchase.

A detailed size chart is provided with each product to assist customers in selecting their size before placing an order.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

PREORDER DELAYS

The preorder shipping timeline displayed on the product page represents Layaly's expected shipping timeframe based on the information available at the time of purchase.

Although we make every effort to meet the stated preorder timeline, unforeseen production, transportation, weather, customs, or other circumstances outside of our reasonable control may occasionally affect the expected shipping date.

If a material change occurs to an expected preorder shipping timeline, Layaly will provide customers with an update when reasonably possible.

QUESTIONS BEFORE ORDERING

Please review the preorder timeline, product description, size chart, and applicable store policies carefully before completing your purchase.

If you have any questions about a preorder item or its expected shipping timeline, please contact Layaly before placing your order.

Additional shipping information can be found under Customer Care → Shipping Policy.